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Questions about an account, listing, payment or the way Iron Stake works? Send one email and it will reach the team responsible for helping you.

Email hello@iron-stake.com Updated 15 September 2026 See also FAQ

1How to reach us

Use hello@iron-stake.com for:

General enquiries Questions about the product, an account or how a lease option works in general.

Privacy requests Questions about your data, access, correction, deletion or the commitments in our privacy policy.

Legal notices and copyright Formal notices and reports about content or photographs. Include the property URL and enough detail for us to locate the material.

Seller support Property review, changes requested by an administrator, billing, renewal cancellation and refunds.

Press and partnerships Media enquiries and commercial partnerships.

2What to include

Tell us the email address on your account and the property involved, if any. Do not email passwords, full card numbers, government identification or ownership documents. Secure property evidence belongs in the seller workspace when that feature is enabled.

3What we cannot help with

Some questions need an independent professional or local service:

Legal advice about your agreement. We provide a listing marketplace and structured agreement templates. We are not your attorney and do not give legal, tax or investment advice — see §15 of the terms of use. Have your own counsel read anything before you sign it.
Whether a particular deal is a good one. We publish the eight material terms so that you and your advisers can judge that. We do not judge it for you.
Anything between you and a seller. Iron Stake is not a party to any lease, option or sale, holds no money, and cannot resolve a dispute between the two sides.
Emergencies. Email is not an emergency service. If someone is at risk, call your local emergency number.

4Response times

We review incoming email on business days. Complicated listing, billing, privacy and legal requests can take longer to investigate. Any deadline required by law still applies.

5Account email

Confirmation, password recovery and listing-status messages are sent automatically to the email on your account. If one is missing, check spam first, then contact us from the same address.